CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

After a multi-year reset focused on core platforms and AI-led innovation, Exotel has rebuilt margins and restored ...

Startups often treat pricing as an afterthought, copying competitors or applying arbitrary markups. Yet early-stage pricing ...

Clients will receive enhanced fee disclosures beginning in 2027, as part of CRM3 — advisors should explain the changes in ...

TTEC faces AI-driven disruption, falling revenues, and high debt. Discover why analysts rate it a Sell with 36% downside ...

"There is a strong emphasis on advancing responsible and trusted AI governance, combining policy clarity with industry-led ...

India Post will discontinue select outward international letter mail services, including registered small packets, from ...

Retail media’s easy growth phase is over. As in-store networks scale, performance TV matures, and measurement pressure ...

A new study by travel insurance experts at MoneySuperMarket looked at a range of major long-haul airlines, such as Emirates ...

Amid Sean "Diddy" Combs' 50-month prison sentence on prostitution-related offenses, his sons Christian Combs and Justin Combs ...

Little Wooden Penguin brings fun, relaxation to Celina Little Wooden Penguin, located in Celina’s entertainment district, opened in 2020 and offers indoor and outdoor experiences. Myriad of game ...