Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Let's be real – servers are basically professional people watchers. They've seen it all, and within those first few seconds, ...

BRATTLEBORO — Town officials are preparing for a discussion on how they handle removal of encampments. "This is a chance for us to look at how our current approach is working and how it's affecting ...

What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

Most founders don’t fail in the first meeting - they fail in the follow-up. Learn how to structure follow-ups that create ...

Ukrainian President Volodymyr Zelenskyy's phone call with US representatives Steve Witkoff and Jared Kushner on Saturday 6 December lasted two hours, and the discussion of territorial issues was ...

As enterprises race to deploy AI agents, Cresta is betting that human oversight will define who wins the contact center market. The company launched the Agent Operations Center on Dec. 9, positioning ...

We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

AI and agents drove $67 billion in sales, influencing 20% of all purchases through personalized product recommendations and conversational customer service Salesforce powered 61 million orders on ...