When Deborah Kahn bought two Amazon gift cards at her local mom-and-pop pharmacy, nothing seemed amiss. But then she got home ...

Italy has ordered Meta to suspend its policy that bans companies from using WhatsApp's business tools to offer their own AI ...

X has launched Chat, an end-to-end encrypted (E2EE) replacement for its existing direct messaging service. Chat is rolling out on iOS now via the X app, and it includes support for video and voice ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

Oct8ne is an innovative visual chat tool (livechat, chatbot, and messaging) that is transforming the way eCommerce stores interact with their customers. With an intuitive interface, its visual support ...

Jo Craig (they/them) is a writer on Game Rant from Scotland and has been in the industry for nearly a decade dissecting comic book movie trailers for hours and diving headfirst into horror. They still ...

Customer service chat has become an integral component of the customer experience in the digital era of business. However, it is not only necessary to offer customer service chat that will help answer ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

AIA Group (AIA) is the largest independent publicly listed pan-Asian life insurance group, serving the holders of more than 42 million individual policies and 16 million participating members of group ...