As enterprises race to deploy AI agents, Cresta is betting that human oversight will define who wins the contact center market. The company launched the Agent Operations Center on Dec. 9, positioning ...

BRATTLEBORO — Town officials are preparing for a discussion on how they handle removal of encampments. "This is a chance for us to look at how our current approach is working and how it's affecting ...

Guests were sent scrambling on Nov. 9 when the hotel-and-apartment rental company Sonder abruptly shut down during their stays. Their keycards suddenly stopped working, locking some customers out with ...

UPPER PENINSULA, MI - Forecasters are warning that blizzard conditions are expected across a swath of the Upper Peninsula today, and they believe this will severely impact visibility on the roads. The ...

A friendly conversation with cashier Elvira Gentry at Cash Wise on 13th Avenue South led Pam Thorson to a mammogram, which detected her breast cancer early. Elvira Gentry, left, a checker at Cash Wise ...

Campbell's Soup is facing a lawsuit after a former employee recorded a conversation with an executive who allegedly belittled the company's customers. Trump canceling GDP report comes under scrutiny ...

Unlike basic appointment bots, Numa's Voice AI is connected to an AI-powered inbox that knows customer history, coordinates teams, and brings humans in when needed—ensuring faster responses, higher ...

Don't let the final nine-point margin fool you, the Charlotte Hornets got dismantled by the one-win Indiana Pacers last night. That makes two games the Hornets have had against teams that came in with ...

RESTON, Va. and NEW ORLEANS, Nov. 18, 2025 (GLOBE NEWSWIRE) -- Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, and Prokeep Inc., the provider of an AI-powered ...

Bolstering UJET’s AI capabilities and end-to-end CX platform, the deal adds foundational building blocks for conversational AI, predictive analytics, and business intelligence “It takes just one bad ...